Lead Field Service Representative - Power/Electrical
Company: Schneider Electric
Location: Tulsa
Posted on: November 14, 2024
Job Description:
Great people make Schneider Electric a great company.Schneider's
Power Services Field Service Representatives play an impactful role
within the organization. They collaborate with customers, sales
representatives, team members and third-party partners to install,
inspect, troubleshoot, repair, and maintain equipment in a variety
of dynamic environments. They are problem solvers. They are
customer focused. - They are passionate about the work they do.
They are the future of Schneider Electric! - Is this you?We are
proud to offer all Field Service Representatives with direct
product training and training on all digital and physical tools
associated with their work. - Schneider Electric provides service
vehicles, tools, uniforms, mobile devices, and laptops for daily
professional use. - This opportunity is a home-based flexible work
schedule with 40-hour guarantee (+Overtime).This Lead Field Service
Representative position will sit within our U.S. Services business,
specifically our Power Services team. Our Power Services team is
the Original Equipment Manufacturer (OEM) for SquareD focusing on
electrical distribution equipment inside of critical facilities. -
While this role does not have direct management responsibility of
others, the Lead Field Service Representative will provide
assistance to the Services Manager in areas such as coaching,
mentoring, and providing help and guidance to other Field Service
Reps in the district as well as take on some leadership
responsibility in customer interactions as directed by the Services
Manager.As Lead Field Service Representative, you will:
Coach and mentor other Field Service
Reps where necessary to give technical advice and support, check
the quality of their work and help to diagnose and solve
problems.Manage several customer key accounts.Carry out service or
support work in line with standard procedures or practices, working
outside of these boundaries as required.Provide pre and/or post
sales technical support to customers, including commissioning,
installing, testing and maintaining products, equipment and
systems.Develop innovative solutions to more complex technical
problems that arise during start-up.Research, evaluate, and
recommend new products or equipment upgrades that will meet
customer needs.Monitor and resolve recurring complex problems to
ensure customer satisfaction.Troubleshoot, investigate, and resolve
technical problems that arise during start-up.Produce leads for
Service support and train customers on the features of the
equipment purchased. - This may be the next step in your career
journey if you have:
Leadership skills necessary to mentor
and support team members in the field.Customer engagement skills
required to support the Power Services Manager in key interactions
with customers. 7+ years work experience as a shop or field
electrical technician with a minimum two-year degree or technical
certification in an electrical related program preferred.Exhibited
leadership skills among peer group(s).Exhibited knowledge of
advanced electrical industry manufacturing standards, including
sections of ANSI IEEE C37 applicable to the design and manufacture
of breakers and switchgear.Demonstrated knowledge of basic
distribution protective relay testing, hi-pot testing, and breaker
function testing.Demonstrated report and project summary writing
skills.What we have for you:Within your first 90 days, you'll
experience a unique, team-oriented welcome with 2 weeks of
in-person training in our brand-new state-of-the-art training
facility in Dallas, TX with all expenses paid. Upon return form
your on-site visit, you'll continue with online training and will
be paired with a local area mentor to receive on-the-job training
and continue your onboarding journey with us.Hear from one of our
Field Service Representatives who loves her job and working with
her customers! - - - - - - - - - - -Schneider Electric offers an
inclusive benefits package to support all of our employees such as
flexible work arrangements, paid family leaves, 401(k) + match,
well-being programs, holidays & paid time off, military leave
benefits, and more. Learn more about working with us: Let us learn
about you! Apply today. -You must submit an online application to
be considered for any position with us. This position will be
posted until filled. -Looking to make an IMPACT with your
career?When you are thinking about joining a new team, culture
matters. At Schneider Electric, our values and behaviors are the
foundation for creating a great culture to support business
success. We believe that our - IMPACT values - Inclusion, Mastery,
Purpose, Action, Curiosity, Teamwork - starts with us.IMPACT is
also your invitation to join Schneider Electric where you can
contribute to turning sustainability ambition into actions, no
matter what role you play. It is a call to connect your career with
the ambition of achieving a more resilient, efficient, and
sustainable world.We are looking for IMPACT Makers; exceptional
people who turn sustainability ambitions into actions at the
intersection of automation, electrification, and digitization. We
celebrate IMPACT Makers and believe everyone has the potential to
be one.Become an IMPACT Maker with Schneider Electric - apply
today!---36 billion global revenue+13% organic growth150 000+
employees in 100+ countries#1 on the Global 100 World's most
sustainable corporations - -You must submit an online application
to be considered for any position with us. This position will be
posted until filled. -Schneider Electric aspires to be the most
inclusive and caring company in the world, by providing equitable
opportunities to everyone, everywhere, and ensuring all employees
feel uniquely valued and safe to contribute their best. We mirror
the diversity of the communities in which we operate, and
'inclusion' is one of our core values. We believe our differences
make us stronger as a company and as individuals and we are
committed to championing inclusivity in everything we do. This
extends to our Candidates and is embedded in our Hiring Practices.
- -You can find out more about our commitment to Diversity, Equity
and Inclusion and our DEI Policy -At Schneider Electric, we uphold
the highest standards of ethics and compliance, and we believe that
trust is a foundational value. Our Trust Charter is our Code of
Conduct and demonstrates our commitment to ethics, safety,
sustainability, quality and cybersecurity, underpinning every
aspect of our business and our willingness to behave and respond
respectfully and in good faith to all our stakeholders. You can
find out more about our Trust Charter -Schneider Electric is an
Equal Opportunity Employer. It is our policy to provide equal
employment and advancement opportunities in the areas of
recruiting, hiring, training, transferring, and promoting all
qualified individuals regardless of race, religion, color, gender,
disability, national origin, ancestry, age, military status, sexual
orientation, marital status, or any other legally protected
characteristic or conduct. - - -
Keywords: Schneider Electric, Edmond , Lead Field Service Representative - Power/Electrical, IT / Software / Systems , Tulsa, Oklahoma
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